Privacy Policy

1. Introduction

Welcome to Udawalawa Lanka Safari ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.udawalawa.com or use our safari booking services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and nationality when making a booking
• Booking Details: Safari destination preferences, travel dates, number of travelers, pickup location, and special requests
• Payment Information: Credit/debit card details processed securely through our payment gateway partners
• Communication Data: Messages and correspondence when you contact us via email, WhatsApp, or phone

We also automatically collect certain information when you visit our website:

• Device Information: Browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, and referral sources
• Location Data: Approximate geographic location based on IP address
• Cookies: Small data files stored on your device (see Cookie Policy section)

3. How We Use Your Information

We use the information we collect to:

• Process and confirm your safari bookings
• Communicate booking confirmations, reminders, and updates
• Provide customer support and respond to your inquiries
• Coordinate with safari drivers and guides for your trip
• Process payments securely
• Send promotional emails about special offers (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Safari Service Providers: Our network of registered safari drivers and guides who will conduct your tour
• Payment Processors: Secure payment gateway providers to process your transactions
• Hotel Partners: When pickup coordination is required
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant gateways
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns (Google Analytics)
• Provide personalized advertising (Google Ads)
• Enable social media sharing features

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format

To exercise these rights, please contact us at info@udawalawa.com.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Booking records: 7 years for accounting and legal purposes
• Marketing preferences: Until you opt out
• Website analytics: 26 months (Google Analytics default)

9. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites (such as TripAdvisor, Google Maps, and social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.